Order(make/track/change/cancel)
How do I track the status of my order?
You will receive regular e-mails from us regarding your order status until your item is delivered, including notification of your tracking number so that you may track your order online. You can also log into your account to check the status of your order. For further assistance tracking your order, please contact our online Customer Service staff.Can I make an order offline?
Sure. While we prefer that you order online through our website,we’re happy to work with you so that you can place an order however you prefer. Please contact our Customer Service staff via live chat or at service@autocarplaza.com. If you’d, like, you may also place an order by sending your PayPal payment to hnntrade@yahoo.com and include your order details in the messageHow do I place a large order?
Please contact us at service@autocarplaza.com so that we may have a VIP specialist assist you with your order.Why was my order cancelled and refunded?
In very rare cases, we will cancel and refund a customer’s order. The reason for this is most likely to be one the following: 1) Your payment verification fails. 2) The product you ordered is out of stock. If this is the case, our Customer Service will contact you promptly by phone or e-mail. If we can not get in touch with you within five business days, we will automatically process the refund.How do I place an online order?
1) Register for free and log in to your account 2) Place the item you like into your shopping cart by clicking the “Add to Cart” button. Items in your cart will be saved even if you log out or accidentally close your browser. 3) Review the shipping fee by clicking “Estimate Shipping Costs” during checkout. 4) Select your preferred payment method, specify any special instructions or comments for your order, and submit. We will begin processing your order immediately after payment is confirmed, and will e-mail you a tracking number once your order has been shippedHow to cancel an order ?
If you made a mistake when ordering and ordered the wrong item or model, please contact us immediately. If the package has not yet been shipped, we will help you change your order to the correct item, refund your money or credit your account.If your package has already been shipped, you may place a new order for the correct item, and we will refund your money for the first order as soon as you return the shipment in good condition. 1) Cancel an order BEFORE PAYMENT There is no need to contact us to cancel an order which you have not paid for. You are under no obligation. Please note that if your unpaid order is more than a week old it may become inactive due to changes in pricing or shipping costs, in which case you may need to cancel the existing order and repeat the process. 2) Cancel an order AFTER PAYMENT If you want to cancel an order after you have paid, please contact us immediately. If you are uncertain about something in your order and wish to change the contents of your shopping cart, please let us know so that we can put your order on hold. 3) To add items to your order without any other changes, please contact our Customer Service departmentWhat Does My Order Status Mean?
Every time you place an order at AutoCarPlaza.com, an order number is created for you. When you check your order status, you will see one of the following messages:1)Pending
This means that you have placed an order successfully, but we have not yet received your payment. For Western Union payments, it may take us up to 24 business hours to confirm payment. For wire transfers, the process may take up to seven days
2)Payment Received
If you pay your order by Paypal, this means that we have verified your payment. If you pay by Western Union or wire transfer, it means that the payment information you offered is all matched and we have received the money.Your order will be processed according to our standard procedure soon.
3)Payment Reviewing
This means that there has been an issue with your payment, Our Customer Service staff will contact you for details.
4)Processing
This means we are processing your order. We are gathering all the products you ordered together and inspecting them before they ship.
5)Packaging
We are packing your order.
Dispatched
This means that we have sent out your order. You will receive e-mails from AutoCarPlaza.com including tracking numbers and links. You can also log into your account to check the shipping status.
6)Delivered
This means your order was delivered successfully.
7)Contacting Customer
When we handle your order,there may be some unexpected issues.If you see this status,please check your email or phone,as we may have already tried to contact you. We also recommend that you go to our Help Center to submit a ticket.
8)Cancelled
If you see this status, your order has been canceled.
